Overview

This Standard is about assisting with the development and delivery of learning activities in a creative or cultural organisation. Learning activities could be related to education and interpretation programmes, exhibitions, events or any other context where learning is involved.

It includes responding to enquiries, researching information, contributing to planning, presenting learning activities and collecting information for evaluation.

This standard is for anyone in a creative or cultural organisation who assists with the development and delivery of learning activities.

Performance criteria

You must be able to:

  1. use reliable sources to find out about current learning activities
  2. provide accurate information in answer to enquiries about learning opportunities
  3. maintain information about individuals who have attended learning activities on organisational systems
  4. use appropriate sources to carry out designated research to inform planned learning activities
  5. document clear and accurate results of research in line with organisational requirements
  6. make contributions to planning learning activities that are within your expertise and experience
  7. identify and use appropriate communication methods to inform relevant staff of planned learning activities at appropriate times
  8. follow organisational processes to work with other people to obtain objects and structures required for learning activities
  9. maintain the security of objects and structures in line with organisational processes
  10. work in line with relevant legislation and organisational procedures to maintain the health, safety, security and inclusivity of all people at all times
  11. use appropriate methods to identify the needs of learning activity participants, checking results with the person in charge
  12. communicate details about learning activities to participants in appropriate levels of detail for their needs
  13. present assigned parts of learning activities at a pace and level appropriate for participants, encouraging them to ask questions
  14. interact with participants in line with organisational customer care requirements at all times
  15. use appropriate mechanisms to collect feedback from participants to be used in evaluation

 

Knowledge and understanding

You need to know and understand:                       

  1. the range of different learning activities on offer in the organisation who they are for, and when they are scheduled
  2. how to research previous learning activities of other similar organisations
  3. how to communicate clearly by email or on the phone with potential participants
  4. how to collect and record information about those who have attended learning activities
  5. how to identify participants and their needs
  6. how to brief others on learning activities
  7. the arrangements for access to objects and areas of your building
  8. the security arrangements and care of items used in learning activities
  9. the potential problems encountered by visitors with mobility, hearing, sight impairment, autism spectrum disorder or specific learning difficulties
  10. the different strategies available to enable access to learning activities for visitors with special needs
  11. how to deliver high quality customer care, responding to the needs of participants
  12. techniques for presenting information in an interesting and lively manner
  13. how to help encourage participants to actively contribute to activities, explore ideas and challenge their thinking
  14. how to help contingency and prepare for unforeseen circumstances
  15. mechanisms for collecting feedback
  16. how to evaluate before, during and after learning activities
  17. organisational procedures relating to diversity and inclusivity, security, health and safety and the safety of children, young people and vulnerable adults
  18. who you need to report to and when to communicate with them