IMPQI258 – Apply Quality Function Deployment (QFD) to support improvement in food operations
Overview
This standard is about the skills and knowledge needed to apply Quality Function Deployment (QFD) as part of your organisation's drive to increase the effectiveness and productivity of food operations. This is a formal approach to defining customer needs and expressing these in plans to develop products and services to meet these needs. It is the deployment of customer-driven needs/qualities to the responsible functions of a business. This is important in the achievement of excellence and the success of manufacture, processing and supply across the food supply chain.
You will need to apply and understand the practices and principles of Quality Function Deployment to meet the business objectives set out in your organisation’s improvement plan. You will need to show and know how to present deployment to relevant people within the organisation, including management colleagues. You will need to know how to comply with your company policy for improvement, take responsibility for your actions, and refer any issues outside of the limit of your authority to others.
This standard is for you if you work in food or drink operations including, manufacturing, processing, packing or supply chain activities. You may be a process development technologist or have responsibilities for aspects of organisational improvement in a team leadership or management role.
Performance criteria
You must be able to:
Prepare to apply Quality Function Deployment tools
confirm and agree the defined scope of deployment activity with the relevant personnel
check and confirm that the Quality Function Deployment tools are the most appropriate to support the improvement required in accordance with the improvement plan
obtain information, documentation and resources necessary to support the tools in accordance with procedures
communicate the purpose of the deployment activity to the relevant personnel
Apply Quality Function Deployment tools to support improvement
use approved methodology to apply the staged activity tools in accordance with the improvement plan
develop and produce deployment plans in accordance with the activity outcomes
Report deployment opportunities
agree and present deployment plans to the relevant personnel
make recommendations about deployment opportunities and targets to the relevant personnel
Knowledge and understanding
You need to know and understand
the organisation's improvement vision, strategy, objectives and the reasons for implementation of improvement programmes
how the health, safety and hygiene requirements of a work area can influence the QFD technique
the advantages of using QFD to support the delivery of your organisation's improvement strategy and plan
the `quality lever' and how QFD fits this model
the meaning and use of the terms `house of quality' and `voice of the customer'
how to develop and plan a QFD activity
how QFD relates to other improvement techniques
the tools used as part of a QFD activity
the four phases of QFD including necessary inputs and outputs for each phase
what are the customer's requirements within a QFD project, in terms of needs and expectations, features and functions
how to produce matrices for relationships, specifications, technical requirements and planning
how to score matrices within the QFD
levels of authority linked to problem resolution
how to report deployment and present recommendations
IMPQI258 – Apply Quality Function Deployment (QFD) to support improvement in food operations
Overview
This standard is about the skills and knowledge needed to apply Quality Function Deployment (QFD) as part of your organisation's drive to increase the effectiveness and productivity of food operations. This is a formal approach to defining customer needs and expressing these in plans to develop products and services to meet these needs. It is the deployment of customer-driven needs/qualities to the responsible functions of a business. This is important in the achievement of excellence and the success of manufacture, processing and supply across the food supply chain.
You will need to apply and understand the practices and principles of Quality Function Deployment to meet the business objectives set out in your organisation’s improvement plan. You will need to show and know how to present deployment to relevant people within the organisation, including management colleagues. You will need to know how to comply with your company policy for improvement, take responsibility for your actions, and refer any issues outside of the limit of your authority to others.
This standard is for you if you work in food or drink operations including, manufacturing, processing, packing or supply chain activities. You may be a process development technologist or have responsibilities for aspects of organisational improvement in a team leadership or management role.
Performance criteria
You must be able to:
Prepare to apply Quality Function Deployment tools
Apply Quality Function Deployment tools to support improvement
Report deployment opportunities
Knowledge and understanding
You need to know and understand
Keywords: Food; Operations; Manufacturing; Excellence; Improvement; Development; Change; Management; Quality; Function; QFD