IMPQI216 – Manage and reduce conflict in improving food operations
Overview
This standard is about the skills and knowledge needed for you to manage and reduce conflict in teams and individuals to support your organisation's drive to improve food operations. This is important to increasing productivity and success of manufacture, processing and supply within the food supply chain. Reducing and managing conflict is often important where the implementation of change, improvement, new practice, targets and a performance driven culture creates challenges to individuals and the dynamic of a team.
You will need to show and understand how you can both respond to conflict situations and take pre-emptive action to avoid conflict in and around your role. You will need to comply with your company policy for conflict control and management, take responsibility for your actions, and refer any issues outside of the limit of your authority to others.
This standard is for you if you are working in team leadership, first line or middle management in food or drink operations including, manufacturing, processing, packing or supply chain activities.
Performance criteria
You must be able to:
Take pre-emptive action to avoid conflict
communicate the standards of work and behaviour expected of team members and individuals in accordance with policy
assist team members and individuals understand how different members interface and support each other
identify and address any issues with organisational systems or procedures that are likely to give rise to conflict in accordance with procedures
identify potential conflict between team members or with individuals and take permitted pre-emptive action to avoid these
encourage team members to resolve their own problems and conflicts themselves in accordance with procedures
Deal with conflict
take prompt action to deal with conflicts where team members or individuals are unable to resolve the conflicts themselves in accordance with procedures
show respect for members' and individuals' emotions in conflict and seek to manage negative emotions
investigate the causes of conflict, providing opportunities to present facts and perceptions about conflict in accordance with procedures
identify and agree how to resolve conflicts without apportioning blame
reinforce the goals, attitudes and behaviours expected of team members and individuals in accordance with procedures
Obtain support and complete conflict records
seek help from colleagues or specialists where appropriate in accordance with procedures
comply with regulatory and organisational requirements when resolving conflicts
maintain complete and confidential records of conflicts and their outcomes in accordance with procedures
Knowledge and understanding
You need to know and understand
the principles of effective communication
how to apply effective communication
how to assist team members and individuals understand roles, interface and support for one another
how to identify and address any issues with systems and procedures that are likely to give rise to conflict
the importance of identifying potential conflict situations and taking pre-emptive action to avoid these
how to encourage team members and individuals to talk with you about work issues and potential conflict
the importance of giving team members and individuals opportunities to discuss problems affecting work
the importance of taking prompt action to deal with conflicts as they arise
ways of dealing with conflicts when they arise and the action to be taken
the importance of acknowledging and showing respect for team members and individuals emotions regarding conflict
how to manage negative emotions of team members and individuals involved in conflict
how to identify the causes of conflict
the importance of identifying and agreeing with team members and individuals how to resolve conflict without apportioning blame, and how to action this
when it is appropriate to seek help from colleagues or specialists
what your company's policy and procedures are for conflict resolution
how to complete records of conflicts
the importance of maintaining confidential records of conflicts
the formal and informal communication channels used
IMPQI216 – Manage and reduce conflict in improving food operations
Overview
This standard is about the skills and knowledge needed for you to manage and reduce conflict in teams and individuals to support your organisation's drive to improve food operations. This is important to increasing productivity and success of manufacture, processing and supply within the food supply chain. Reducing and managing conflict is often important where the implementation of change, improvement, new practice, targets and a performance driven culture creates challenges to individuals and the dynamic of a team.
You will need to show and understand how you can both respond to conflict situations and take pre-emptive action to avoid conflict in and around your role. You will need to comply with your company policy for conflict control and management, take responsibility for your actions, and refer any issues outside of the limit of your authority to others.
This standard is for you if you are working in team leadership, first line or middle management in food or drink operations including, manufacturing, processing, packing or supply chain activities.
Performance criteria
You must be able to:
Take pre-emptive action to avoid conflict
Deal with conflict
Obtain support and complete conflict records
Knowledge and understanding
You need to know and understand
Keywords: Food operations; Manufacturing; Excellence; Improvement; Conflict