Overview 

This standard involves monitoring functionality, troubleshooting and carrying out ongoing maintenance of interactive project outputs once they have been launched.

Interactive media projects can involve any type of interactive media content, products or services for multi-platform or multi-channel use, including, but not restricted to, games, websites, applications or online marketing campaigns and can also include the use of immersive technology. (Immersive technology can include, but is not restricted to, Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR).)

This standard is for anyone who maintains interactive media projects once they have been launched.

 

Performance criteria 

You must be able to:

  1. monitor the functionality of interactive media products and services against project specifications at appropriate intervals
  2. use appropriate reliable data to monitor the functionality of interactive media products
  3. carry out an accurate analysis of the nature and extent of problems in functionality
  4. take prompt action to respond to and diagnose problems
  5. evaluate all realistic solutions to rectify problems, identifying the most effective
  6. fix problems that are within your capabilities
  7. refer to relevant technical specialists when problems are beyond your capability
  8. identify when equipment and software will no longer meet interactive media requirements
  9. identify upgrades that deal with problems that have been encountered
  10. identify the compatibility of software and other consequences of updates on interactive media projects and elsewhere in the system
  11. carry out planned upgrades and maintenance at times that minimise disruption to users
  12. apply updates as per update instructions
  13. give colleagues realistic estimates of the duration of downtime and give immediate warning if there is a possibility of over-run
  14. check applied maintenance and troubleshooting works as expected
  15. inform all relevant colleagues of changes made and what they need to do differently as a result of updates
  16. record and report data about improvements or changes to the remit and format of interactive media projects in line with organisational systems

 

Knowledge and understanding

You need to know and understand:

  1. how equipment and software used for interactive media projects works, its weaknesses and common faults and ways to resolve them
  2. how to use scripting and programming languages to rectify faults in functionality
  3. how to communicate effectively and work with colleagues to resolve problems
  4. how to contact technical specialists
  5. how to identify the benefits of an upgrade or patch and evaluate the costs and benefits and why it is important to check manufacturers' information on the impact of upgrades and fixes
  6. the process for getting an upgrade or patch approved
  7. how to test functionality after maintenance and troubleshooting and how long it takes
  8. when to test maintenance off-line before releasing into the live environment
  9. where to find out about developments and compatibility in software and equipment
  10. interactive media technologies and their capabilities
  11. how budget and technical and logistical factors will impact upon solutions
  12. who to inform about downtime and changes
  13. health and safety factors of all equipment
  14. organisational policy relating to improvements and changes to interactive media projects