Manage waste collection processes

Overview

This Standard is about monitoring and controlling both the waste collection activities and the people working them. This could be for the collection of any type of waste for any type of waste management facility.
This includes developing and revising procedures, scheduling routes, making sure operatives have had appropriate training and understand and follow waste collection procedures, checking that waste materials presented for collection are validated for acceptability and making sure neither the work nor the waste materials expose the environment to harm.
This standard is for waste managers who are responsible for managing the collection of waste.

Performance criteria

You must be able to:

  1. implement and monitor systems and procedures for the collection and transport of wastes in accordance with legislative and organisational requirements
  2. confirm operatives and drivers understand and follow operational procedures for the collection and transportation of waste 
  3. plan, develop and implement work schedules that meet customers’ needs and organisational priorities
  4. make arrangements for materials, equipment and transportation to be available in fully operational condition to meet work schedules
  5. ensure there are sufficient operatives and drivers with appropriate training and expertise available to carry out scheduled work
  6. rectify any staff shortages, equipment deficiencies or external causes that prevent the collection schedules from being met in line with organisational procedures
  7. monitor waste collection to ensure that waste is inspected and validated by collection operatives or drivers before loading in accordance with organisational procedures
  8. implement procedures for rejecting wastes in accordance with legislative and organisational requirements
  9. identify hazards and minimise risks to health, safety and the environment from waste collection and transport operations
  10. revise procedures when monitoring data indicates changes or improvements are required to any part of inspection, validation, and acceptance processes
  11. make sure operatives who change work practices have the necessary knowledge and skills to do the work
  12. make sure all operatives have information to enable them to recognize and deal with potential or actual threats caused by incorrect information, spillage, inadequate containment or equipment malfunction
  13. ensure and confirm equipment provisions and operating procedures are adequate to enable prompt remedial measures to be taken where there are threats to the environment
  14. report risks to health, safety and the environment in line with health, safety and environmental protection legislation and organisational processes 
  15. implement and maintain recording and information systems specifically relating to the collection and transport of wastes in accordance with legislative and organisational requirements
  16. resolve difficulties with customers following the use of the rejection procedure for unacceptable wastes or resource materials presented for collection
  17. take steps to have customers notified when situations arise to prevent collection schedules to be met

 

Knowledge and understanding

You need to know and understand:

  1. relevant legislation, regulations and codes of practice applicable to safety, health and the environment for the collection and transport of wastes
  2. waste management and transport legislation and guidance that is applicable to the collection and transport of wastes
  3. the types of personal protective equipment (PPE) required for different types of waste and the procedures for care, maintenance and use of this equipment
  4. the legal requirements and company procedures for dealing with unauthorised wastes
  5. the procedures for the proper management control of work activities on the public highway and customers’ sites
  6. the organisational environmental policy and procedures applicable to the services provided
  7. the requirements for risk analysis to minimise hazards to personnel and
  8. the environment for the services provided
  9. how to apply the relevant legislation
  10. identification procedures for different types of waste and resource materials
  11. the handling implications for different types of waste and resource materials, including materials whose nature or physical characteristics require special handling
  12. handling procedures requiring PPE, lifting gear, container handling equipment
  13. emergency procedures
  14. different ways of communicating with personnel and customers and the methods suitable to different situations
  15. safe systems of work for personnel engaged in waste collection and transport operations
  16. operating procedures and their links to health & safety and environmental protection requirements
  17. operating procedures to ensure collection and transport vehicles are suitably equipped 
  18. procedures for the validation and acceptance of waste 
  19. systems for collection and transport staff can record and report situations when collecting or transporting wastes has caused, or likely to cause, a threat to the environment.
  20. systems to confirm that pre-work safety checks ensures have been carried out and defects are reported every working day
  21. customer service standards and protocols