Use discussion, persuasion and education to secure compliance with water fittings regulations/byelaws

Overview


This Standard is about persuading and educating people to comply with the legislation, and instigating enforcement procedures for non-compliance.

It involves explaining the implications of failing to comply, establishing a plan for compliance with follow-up actions, drafting and having served contravention notices, responding to customer questions and requests and recording relevant details, including evidence of contraventions.

This Standard is for water fitting regulations/byelaws inspectors.

Performance criteria

You must be able to:


Secure compliance by discussion, persuasion and education

  1. explain the purpose of the legislation and check that relevant people understand the implications of failure to comply with it
  2. make clear and accurate statements to relevant people about the implications of failure to comply with the legislation
  3. provide accurate information about the coverage of legislation and actions which can be taken to ensure compliance
  4. demonstrate that enforcement decisions are based on sufficient, relevant and accurate information, obtained within organisational policies and procedures
  5. negotiate and agree a compliance plan and follow-up activities with relevant people
  6. record accurate information about the detail and outcome of discussions and agreement reached with relevant people
  7. carry out negotiations in a manner that maximises goodwill, co-operation and understanding of organisational policies and procedures
  8. follow-up compliance plans at the stated time and take relevant action following the outcome of re-inspections

    Instigate and contribute to enforcement procedures

  9. assess the risks which can be caused by contravention(s) and record the evidence in accordance with approved procedures and practices
  10. issue contravention notifications without delay and in accordance with approved procedures and practices
  11. demonstrate the validity of decisions to customers, by using appropriate evidence, which clearly differentiates between fact and opinion
  12. report the detail of enforcement activities to relevant people in an appropriate format
  13. make use of opportunities to make suggestions for improvements to systems and procedures
  14. highlight emerging trends through the reporting structure

Knowledge and understanding

You need to know and understand:


Secure compliance by discussion, persuasion and education

  1. what constitutes contravention of legislation for different plumbing systems
  2. the importance of making sure that people understand the purpose of legislation
  3. the importance of confirming, as far as practical, a relevant person’s understanding of the implications and of not complying with them
  4. different types of risk posed by different contraventions and the actions and penalties which can be applied
  5. what needs to be covered in the compliance plan including the rectifications for short term and permanent compliance
  6. how to determine acceptable timescales for follow-up activities
  7. the types of follow-up activities you may need to carry out and information sources for them
  8. recording requirements and the potential for its use as evidence where legal action is undertaken
  9. communication and negotiation techniques
  10. actions to take following re-inspections
  11. how to identify sources of information, their types and how to access them

    Instigate and contribute to enforcement procedures

  12. different types of risk posed by different contraventions and sanctions and the penalties which can be imposed
  13. the importance and methods of recording the evidence, and its use in legal proceedings
  14. organisational requirements for completion of contravention notifications
  15. who requires notice information
  16. enforcement procedures
  17. the difference between arbitration and mediation
  18. organisational and regulatory complaint procedures and any documentation required