This standard covers the skills and knowledge required to work effectively with others in a team whilst maintaining effective professional working relationships. It also covers actively engaging in the wider business and looking to provide information that positively contributes to the business.
Outcomes
Performance Criteria
You must be able to:
1. demonstrate a positive attitude to change and changing requirements within the organisation
2. recognise why change is necessary
3. demonstrate a willingness to try new things and learn new skills and support the organisation needs
4. show an understanding of the importance of listening to changing priorities and/or requirements
5. treat others with respect at all times and explain how this contributes to workplace efficiency
6. communicate with others using appropriate methods
7. give and receive constructive support and feedback to/from colleagues
8. actively contribute to the team you work with
9. bring to the attention of colleagues’ information that might have an immediate effect on their work
10. carry out requests from other people promptly without holding up the course of the work
11. refer requests that cannot be met to an appropriate person
12. ensure behaviour, dress and appearance conform to work practice, organisation guidelines and legal requirements
13. promote a positive image of the organisation at all times
Knowledge & Understanding
You need to know and understand:
1. how to maintain effective working relationships
2. company guidelines on dress and behaviour
3. level/standard/objective you are expected to work to
4. ways of objectively assessing your own skills and expertise against an agreed standard/objective
5. methods of seeking feedback from others on how well your skills, knowledge and expertise match the agreed standard/objective
6. the appropriate response to feedback and appraisal of your performance at work
7. how to identify areas for development and/or improvement in your skills, knowledge and expertise
8. who to inform about any further development you might need
PROFM25 - Work effectively in a team
Overview
This standard covers the skills and knowledge required to work effectively with others in a team whilst maintaining effective professional working relationships. It also covers actively engaging in the wider business and looking to provide information that positively contributes to the business.
Outcomes
Performance Criteria
You must be able to:
1. demonstrate a positive attitude to change and changing requirements within the organisation
2. recognise why change is necessary
3. demonstrate a willingness to try new things and learn new skills and support the organisation needs
4. show an understanding of the importance of listening to changing priorities and/or requirements
5. treat others with respect at all times and explain how this contributes to workplace efficiency
6. communicate with others using appropriate methods
7. give and receive constructive support and feedback to/from colleagues
8. actively contribute to the team you work with
9. bring to the attention of colleagues’ information that might have an immediate effect on their work
10. carry out requests from other people promptly without holding up the course of the work
11. refer requests that cannot be met to an appropriate person
12. ensure behaviour, dress and appearance conform to work practice, organisation guidelines and legal requirements
13. promote a positive image of the organisation at all times
Knowledge & Understanding
You need to know and understand:
1. how to maintain effective working relationships
2. company guidelines on dress and behaviour
3. level/standard/objective you are expected to work to
4. ways of objectively assessing your own skills and expertise against an agreed standard/objective
5. methods of seeking feedback from others on how well your skills, knowledge and expertise match the agreed standard/objective
6. the appropriate response to feedback and appraisal of your performance at work
7. how to identify areas for development and/or improvement in your skills, knowledge and expertise
8. who to inform about any further development you might need