This standard covers the skills and knowledge needed to provide customers with relevant aftercare and instructions and recommendations for future use and It also covers completing reports on the work carried out.
Outcomes
Performance Criteria
You must be able to:
1. prepare aftercare reports to customers for repaired furniture including
• environmental conditions
• handling
• use
2. provide customers with advice on mitigating further damage to repaired furniture
3. provide customers with care instructions for repaired furniture
4. prepare and provide reports within the agreed timescales and in the required format
5. submit reports to relevant person(s) following standard operating procedures
Knowledge & Understanding
You need to know and understand:
1. how to prepare aftercare reports and information that needs to be included
2. how to provide customers with advice on mitigating further damage to repaired furniture
3. how to provide customers with care instructions for repaired furniture
4. types of care instructions you would commonly provide
5. types of information you should and should not give to customers
6. records you need to keep
7. type, extent, purpose and deadline of the reports
8. why it is important to produce high quality reports
PROFRR26 Provide customers with recommendations
Overview
This standard covers the skills and knowledge needed to provide customers with relevant aftercare and instructions and recommendations for future use and It also covers completing reports on the work carried out.
Outcomes
Performance Criteria
You must be able to:
1. prepare aftercare reports to customers for repaired furniture including
• environmental conditions
• handling
• use
2. provide customers with advice on mitigating further damage to repaired furniture
3. provide customers with care instructions for repaired furniture
4. prepare and provide reports within the agreed timescales and in the required format
5. submit reports to relevant person(s) following standard operating procedures
Knowledge & Understanding
You need to know and understand:
1. how to prepare aftercare reports and information that needs to be included
2. how to provide customers with advice on mitigating further damage to repaired furniture
3. how to provide customers with care instructions for repaired furniture
4. types of care instructions you would commonly provide
5. types of information you should and should not give to customers
6. records you need to keep
7. type, extent, purpose and deadline of the reports
8. why it is important to produce high quality reports
9. types of information required in reports