This standard covers the skills and knowledge needed to provide the customer with relevant aftercare and instructions and recommendations for future use and handling.
Outcomes
Performance Criteria
You must be able to:
1. prepare aftercare reports to customers for pieces restored including
• environmental conditions
• handling
• security
• use
2. provide customers with advice on mitigating further damage to restored pieces
3. provide customers with care instructions for pieces restored
Knowledge & Understanding
You need to know and understand:
1. how to prepare aftercare reports and information that needs to be included
2. how to provide customers with advice on mitigating further damage to restored pieces
3. how to provide customers with care instructions for pieces restored
4. types of care instructions you would commonly provide
PROFRR15 Provide customers with recommendations
Overview
This standard covers the skills and knowledge needed to provide the customer with relevant aftercare and instructions and recommendations for future use and handling.
Outcomes
Performance Criteria
You must be able to:
1. prepare aftercare reports to customers for pieces restored including
• environmental conditions
• handling
• security
• use
2. provide customers with advice on mitigating further damage to restored pieces
3. provide customers with care instructions for pieces restored
Knowledge & Understanding
You need to know and understand:
1. how to prepare aftercare reports and information that needs to be included
2. how to provide customers with advice on mitigating further damage to restored pieces
3. how to provide customers with care instructions for pieces restored
4. types of care instructions you would commonly provide