Review of National Occupational Standards for Treatment Process Operations

Key Purpose, Key Roles and Functions

Key Role	1st Level Function	2nd Level function

Operate treatment processes	Treat water and waste water	Monitor and Maintain Treatment Processing at Optimum Performance
		Receive and Store Sludge for Processing
		Sludge Dryer Operations

	Maintain treatment process plant and equipment	Organise and Carry Out the Maintenance of Process Equipment
	Maintain treatment process plant and equipment	Carry out processing Plant and Equipment Maintenance

	Quality assure treatment processes	Implement Legislation and Regulation Relevant to your Role in the Energy and Utilities Sector
		Monitor and Maintain the Quality of Treatment Processes
		Maintain the Quality of Treatment Processes
		Take samples and measurements for quality assurance purposes

Maintain health and safety and the environment	Comply with health and safety requirements	Monitor and Maintain a Safe Working Environment
		Conduct a Health and Safety Risk Assessment of a Work Place
		Maintain a Safe Working Environment

Work with other people	Work with customers	Give Customers a Positive Impression of Yourself and Your Organisation
		Deliver Customer Service on your Customer’s Premises
		Follow the rules to Deliver Customer Service
		Recognise and Deal with Customer Queries, Requests and Problems

	Work with colleagues	Provide Leadership for Your Team
		Develop Productive Working Relationships with Colleagues
		Provide Learning Opportunities for Colleagues
		Allocate and monitor the progress and quality of work in your area of responsibility

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