*IMPORTED UNIT*

EUSMUNC3 Work with colleagues, suppliers, contractors and stakeholders in the utilities sector

Overview

This Standard is about working effectively with colleagues, suppliers, contractors and stakeholders . Stakeholders could include, but is not restricted to, representatives from utility companies, local authorities, statutory bodies or the emergency services.
It includes communicating information, agreeing actions, responding to reasonable requests, carrying out any activities you have committed to, dealing with problems and recording interactions.
This Standard is for anyone who works in the utilities sector.

Performance Criteria

You must be able to:

1. communicate with colleagues, suppliers, contractors and stakeholders using accepted communication channels in line with organisational procedures
2. communicate information that will be useful to colleagues, suppliers, contractors and stakeholders and benefit your organisation at appropriate times
3. agree actions or activities with colleagues, suppliers, contractors and stakeholders that support work in your area of responsibility
4. carry out actions or activities for colleagues, suppliers, contractors and stakeholders that you have committed to within agreed timescales
5. respond to reasonable requests from colleagues, suppliers, contractors and stakeholders in a constructive way and at appropriate times
6. co-operate with colleagues, suppliers, contractors and stakeholders to find effective ways to deal with work problems
7. deal with problems with colleagues, suppliers, contractors and stakeholders in line with organisational procedures
8. refer unresolved matters that could result in breakdown of working relationships to appropriate people
9. record interactions with colleagues, suppliers, contractors and stakeholders in organisational information systems in accordance with operational and organisational requirements
10. use and store data about interactions with colleagues, suppliers, contractors and stakeholders in line with organisational procedures and legislation

Knowledge and Understanding

You need to know and understand:

1. the remit of your organisation and how the work of your organisation fits into the industry as a whole
2. the role of other organisations with whom you are working and how they fit within the sector
3. the types of organisations that you need to work with including utilities, local authorities, statutory organisations, emergency services
4. the roles of colleagues, contractors, suppliers and other stakeholders that you need to work with
5. the image of the organisation and how your behaviour at work can impact on that image
6. how to deal with other people in a manner which promotes good will
7. how to deal with groups and individuals with diverse roles and responsibilities
8. how to deal with colleagues, contractors, suppliers and other stakeholders in different business environments
9. how to recognise and deal with problems effecting working relationships
10. how to resolve problems that are affecting productivity and the achievement of work goals
11. the lines of communications to be followed when communicating information to colleagues, contractors, suppliers and other stakeholders
12. methods of communication including, oral, written and electronic and when they are appropriate
13. who to refer unresolved issues to documentation to use when communicating information to individuals and groups
14. documentation to use when communicating information to individuals and groups