CFABAF121  Monitor and evaluate the performance of contractors

Overview           

Monitor and evaluate contractors' performance against agreed objectives of the contract.

 

Performance criteria

You must be able to:

 

Monitor contractors’ performance

P1           develop and maintain relationships with contractors P2  communicate with contractors and others involved

P3           check compliance with contract, taking into account legal, regulatory and organisational requirements

P4           make sure contract objectives are being met P5 agree action to rectify non-compliance

P6           deal with breaches of contract within acceptable timescales

 

Evaluate contractors’ performance

P7           agree sources of information for evaluation P8   gather and analyse information

P9           identify and report on contractors’ strengths and areas for improvement

 

Knowledge and understanding

You need to know and understand:

 

Monitor contractors’ performance

K1           the legal, regulatory and organisational requirements governing contracts

K2           the purpose and benefits of building working relationships with contractors

K3           the different methods of monitoring deliverables and compliance with a contract

K4           how to track the achievement of contract objectives

K5           what constitutes a breach of contract and what to do if it occurs

 

Evaluate contractors’ performance

K6           The different types of information sources and types of information to use to evaluate contracts

K7           Methods of evaluating and reporting on contractors' strengths and areas for improvement

 

Skills     

1.            analysing

2.            monitoring

3.            planning

4.            problem solving

5.            evaluating

6.            negotiating

7.            prioritising

8.            reporting

Key words           Business; administration; contractors; contracts