CFABAA122 Implement, monitor and maintain administrative services
Overview
This standard is about planning, implementing and monitoring administrative services to meet specified needs, recommending improvements where necessary. It includes working with users as part of the planning process, checking that services are being used correctly and responding to valid feedback. It is for administrators who have responsibility for implementing, monitoring and maintaining administrative services.
Performance criteria
You must be able to:
P1 involve users in planning how administrative services will be implemented
P2 negotiate and agree plans for implementing administrative services P3 communicate plans to those involved
P4 amend plans to take account of feedback and communicate any changes to those involved
P5 make sure those involved in the implementation understand the implications for their work
P6 check plans conform to legal and regulatory requirements
P7 provide support to users to enable them to use administrative services and systems
P8 plan and take action to minimise disruptions to work output and the working environment during the implementation
P9 implement administrative services according to agreed plans P10 check that administrative services are being used correctly
P11 take appropriate action where administrative services are not being used correctly
P12 use appropriate methods to encourage users to comment on administrative services and to suggest how they could be improved
P13 collect valid and reliable information which is sufficient to allow evaluation of administrative services
P14 make improvements to the administrative services within own area of authority and in line with legal and regulatory requirements
P15 communicate improvements to all involved
P16 make recommendations for improvements to services which are beyond the limits of own authority
Knowledge and understanding
You need to know and understand:
K1 the limits of own area of authority in relation to the implementation, monitoring, maintenance and improvement of administrative services
K2 who may be involved in implementing or making changes to administrative services in own area of responsibility
K3 who may be affected by changes to existing administrative services or the implementation of new ones in own area of responsibility
K4 how to communicate implementation plans and changes to administrative services to those involved
K5 the legal and regulatory requirements relevant to administrative services
K6 how to involve people in planning how to implement administrative services
K7 how to develop plans for implementation
K8 how to negotiate and agree plans and changes with people
K9 the types of support available and how to choose and provide the most appropriate type of support to users of administrative services
K10 how to identify possible disruptions to work output and the working environment
K11 what types of action to take if services are not being used correctly, and how to decide the appropriate action to take
K12 the methods available to encourage users to comment and make suggestions, and how to choose appropriate methods
K13 how to collect valid and reliable information on the use of administrative services
K14 how to use information to evaluate the effectiveness of administrative services
K15 the appropriate person to whom recommendations for improvements should be made
CFABAA122 Implement, monitor and maintain administrative services
Overview
This standard is about planning, implementing and monitoring administrative services to meet specified needs, recommending improvements where necessary. It includes working with users as part of the planning process, checking that services are being used correctly and responding to valid feedback. It is for administrators who have responsibility for implementing, monitoring and maintaining administrative services.
Performance criteria
You must be able to:
P1 involve users in planning how administrative services will be implemented
P2 negotiate and agree plans for implementing administrative services P3 communicate plans to those involved
P4 amend plans to take account of feedback and communicate any changes to those involved
P5 make sure those involved in the implementation understand the implications for their work
P6 check plans conform to legal and regulatory requirements
P7 provide support to users to enable them to use administrative services and systems
P8 plan and take action to minimise disruptions to work output and the working environment during the implementation
P9 implement administrative services according to agreed plans P10 check that administrative services are being used correctly
P11 take appropriate action where administrative services are not being used correctly
P12 use appropriate methods to encourage users to comment on administrative services and to suggest how they could be improved
P13 collect valid and reliable information which is sufficient to allow evaluation of administrative services
P14 make improvements to the administrative services within own area of authority and in line with legal and regulatory requirements
P15 communicate improvements to all involved
P16 make recommendations for improvements to services which are beyond the limits of own authority
Knowledge and understanding
You need to know and understand:
K1 the limits of own area of authority in relation to the implementation, monitoring, maintenance and improvement of administrative services
K2 who may be involved in implementing or making changes to administrative services in own area of responsibility
K3 who may be affected by changes to existing administrative services or the implementation of new ones in own area of responsibility
K4 how to communicate implementation plans and changes to administrative services to those involved
K5 the legal and regulatory requirements relevant to administrative services
K6 how to involve people in planning how to implement administrative services
K7 how to develop plans for implementation
K8 how to negotiate and agree plans and changes with people
K9 the types of support available and how to choose and provide the most appropriate type of support to users of administrative services
K10 how to identify possible disruptions to work output and the working environment
K11 what types of action to take if services are not being used correctly, and how to decide the appropriate action to take
K12 the methods available to encourage users to comment and make suggestions, and how to choose appropriate methods
K13 how to collect valid and reliable information on the use of administrative services
K14 how to use information to evaluate the effectiveness of administrative services
K15 the appropriate person to whom recommendations for improvements should be made
Skills
1. checking
2. communicating
3. consulting
4. decision-making
5. listening
6. managing information
7. managing time
8. negotiating
9. planning
10. reading
11. researching
12. using technology
13. questioning
Key words Business; administration; support